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DELIVERY AND SHIPPING

If you have already added items to your shopping bag they will not disappear if you change your shipping destination. You can change the shipping destination before you reach the checkout. Please note that all prices, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. Shipping fees specified in € (Euro), $ (USD) or PLN will be displayed in checkout. 

Agtom.eu will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes 7 working days (Monday – Friday) from the time of placing the order. Delivery times may vary depending on where the order is to be delivered, though the latest within 30 days from order date. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 7 days after the order was placed. In this case, the consumer will be given the option and has a right to terminate the agreement, free of charge. In the case of termination in accordance with this paragraph, Agtom.eu will refund the consumer with the sum paid as quickly as possible, though at the latest within 14 days after termination. The place of delivery is deemed to be the address that the consumer makes known to Model-Make at the time of registering personal details and placing the order. Please note that we only ship to home or office addresses and not to P.O. box addresses.

RETURNS AND REFUNDS

You have the right to cancel your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side.

Customer pays for the return shipping cost.

Shipping method is unrestricted. You can use post or courier as well.

We will refund you as soon as possible - not later than 14 days after receiving order back.

We will refund full paid amount (including shipping cost from our store to you).

Refund will be made the same method as you paid, (e.g. for PayPal payments, you will receive PayPal refund).

Address for returns is:

Agtom Sp. z o.o. 
ul. Jagielly 6
31-711 Krakow, Poland
tel. +48 12 356 56 78
email: agtom@agtom.eu


We trust that you will treat the product and its packaging with care - please return items undamaged and unused.

Returns that are damaged may not be accepted and may be sent back to the customer and/or a refund partially depending on damage extend.

All items returned should include the returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. 


Contact us
       
 agtom@agtom.eu

Phone: +48-12-356-56-78


 
Visit our Hobby Store

ul. Jagiełły 6, Kraków, Poland

Open Monday-Friday

  10 AM - 6 PM



Shipping costs

Airmail  Worldwide

from € 5.75

We accept PayPal